Terms of Service

VaiaReply is an AI assistant platform that helps businesses answer customers, take orders and book appointments over WhatsApp and phone. The AI uses the knowledge you provide (menus, FAQs, policies and documents) to respond to your customers on your behalf. Features and capabilities may change as we improve the product.

You agree not to use VaiaReply to:

• break any applicable law, or WhatsApp / Meta’s policies and terms;
• send spam, unsolicited bulk messages or content the recipient has not consented to;
• transmit unlawful, fraudulent, harassing, hateful or otherwise harmful content, or infringe anyone’s intellectual-property or privacy rights;
• attempt to breach security, access another tenant’s data, reverse-engineer the service, or interfere with its normal operation;
• misrepresent the AI as a human where doing so would be deceptive or unlawful.

You are responsible for your own WhatsApp Business and Meta accounts and for complying with their terms and messaging policies. In particular, you are responsible for:

• obtaining the necessary consent from your customers before messaging them, including for any proactive or marketing messages;
• maintaining valid opt-ins and honouring opt-outs;
• providing your customers with appropriate notice about how their data is used, as the data controller for that data.

See our Privacy Policy for how VaiaReply processes data on your behalf.

VaiaReply’s responses are generated by AI and can be incomplete, inaccurate or inappropriate for a given situation. The AI may make mistakes. You are responsible for what your AI assistant tells your customers, including any prices, availability, commitments or advice it communicates. We strongly recommend you review your configured knowledge, monitor conversations, and use the human-handover controls where judgement is needed. VaiaReply does not provide legal, medical, financial or other professional advice.

We work to keep VaiaReply reliable, but the service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, accuracy or uninterrupted operation. The service depends on third parties (such as WhatsApp/Meta, AI providers and hosting platforms) whose availability we do not control.

To the maximum extent permitted by law, VaiaReply and its operator will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising from your use of (or inability to use) the service — including any consequences of an AI-generated response. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

VaiaReply does not currently charge for the service and does not process payments. There are no fees or charges at this time. If we introduce paid plans in the future, we will give notice and you will have the opportunity to review the pricing before any charge applies.

You may stop using VaiaReply and request deletion of your account at any time. We may suspend or terminate access if you breach these Terms, if required by law, or if continued provision of the service is no longer viable. On termination, we will handle your data in line with our Privacy Policy and Data Deletion Instructions.

These Terms are governed by the laws of Malaysia, and you agree to the jurisdiction of the Malaysian courts for any dispute arising from them, without prejudice to any mandatory consumer or data-protection rights you have in your country of residence.

Questions about these Terms? Email us at hma@kanzindustry.com.